The following information, websites and contact information are resources to assist you with questions or concerns that you have about the Internal Revenue Service (IRS) and federal taxes. If you cannot find the information you are looking for or need further assistance, please contact Congresswoman Hirono’s Honolulu office at 808-541-1986 or through the contact form. If you would like to comment on tax policy, please click here.
Getting Help – The Taxpayer Advocate
The Taxpayer Advocate Service is an independent organization within the IRS and is intended to protect the rights of the taxpayer.
The Taxpayer Advocate offers free, independent and confidential advice to taxpayers who have not been able to solve their problems through the normal channels in the IRS. The Taxpayer Advocate also offers assistance to people who are experiencing hardship. Hardship is defined as a situation in which action by the IRS would prevent someone from affording their basic necessities such as food, shelter, and utilities.
Note: The Taxpayer Advocate should be contacted only after you have tried to resolve your problems through normal IRS channels. See IRS contact information below.
To request assistance from the Taxpayer Advocate, you can fill out a form 911 and mail it or fax it to the Taxpayer Advocate of Hawaii & Pacific US Territories. You can also contact the Hawaii Taxpayer Advocate at:
Taxpayer Advocate
300 Ala Moana Blvd.,
#50089, Stop H-405, Room 1-214,
Honolulu, HI 96850
Phone: 808-539-2870
Toll-Free: 1-877-777-4778
TTD: 1-800-829-4059
Fax: 808-539-2859
Contact the IRS
IRS website
Telephone
Individuals: 1-800-829-1040
Hours of Operation: Monday - Friday, 7 a.m. to 10 p.m. (local time)
Businesses: 1-800-829-4933
Hours of Operation: Monday - Friday, 7 a.m. to 10 p.m. (local time)
Exempt Organizations, Retirement Plan Administrators, and Government Entities
1-877-829-5500
Hours of Operation: Monday - Friday, 7:30 a.m. to 5:30 p.m. (Central Time)
TDD: 1-800-829-4059
Hours of Operation: Monday - Friday, 7 a.m. to 10 p.m. (local time)
Property Taxes
Property taxes are levied at the state level of government by the Department of Local Government Finance. You can find more information about property taxes and who to contact with questions here.
Assistance from Congresswoman Hirono’s Office
If you have contacted the IRS through the methods mentioned above and still not had a resolution to your concern, Congresswoman Hirono’s office may be able to help you through a congressional inquiry to the IRS on your behalf. Or, if you have any question that you can't find an answer to, you can request help through Congresswoman Hirono’s contact form.
